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Business Systems Analyst

Ultra Personnel - Bedford, Ohio (Remote Option)
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Ultra Personnel

Business Systems Analyst

Bedford, Ohio (Remote Option)

Salary: $70,000/yr – $80,000/yr + benefits

If you are looking for a business systems analyst job in Cleveland, this position in Bedford is the right role for you.

Job Description


This position supports users of the ERP (Syteline) and related software by optimizing functionality of the software and the surrounding business processes and IT infrastructure. This includes fielding and handling development, troubleshooting, training, and process-change requests as well as handling day to day end user questions.


Provide ERP process/application support and expertise to users and teams both onsite and in the field. Provide customer service and support to users utilizing Syteline and related software

Work with users to optimize their knowledge and use of software application functionality

In conjunction with company and onsite IT, provide oversight of the network infrastructure working with outside vendors to ensure maximum uptime and performance in supporting the needs of the business

Champion standardized best-practices across the organization.

Serve as mentor and overseer for local representatives on super-user group(s).

Serve as the IT go-to person for questions & issues relative to the functionality of ERP related software applications and ensure that users are utilizing the application properly and thoroughly.

Lead user-teams on new projects or initiatives for developing or modifying software.

Administer functional security within applications.

Create reports and document procedures/modification.

Drive IT spirit as a service center focused on needs of the internal and external customer.

Support all Internal controls and IT policy requirements.


Bachelor’s Degree in MIS, Computer Science, Computer Programming, or any business-related discipline and/or equivalent work experience.

Knowledge of the following systems: Infor Syteline and ERP Processes

Experience in SQL Microsoft Database, TSQL Coding, VBA/VB.NET programming language, C# a plus

Ability to translate business/user needs into system requirements

Above-average written/verbal communication & interpersonal skills, multi-tasking skills and strong customer service orientation

Knowledge of manufacturing, warehouse, and accounting processes

 Salary: $70-80k/yr + benefits

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